Birdie, the leading home health technology platform, has today launched Message Centre – a new messaging tool enabling care agency administrators to message carers directly through the Birdie app, coordinate care visits and streamline their entire auditing process. Like all of the features on Birdie’s platform, Message Centre has been created alongside care providers, who provided essential feedback and recommendations for how the feature should work to best suit their needs.
Birdie’s Message Centre gives care businesses a centralised hub for communication, ensuring they can stay on top of conversations and audit their messages to care teams on the ground. This streamlined approach removes the potential for missed visits and loss of earnings due to last-minute rota changes.
Currently, the majority of care providers use a range of messaging tools – including email and whatsapp – to communicate important and time-sensitive updates to their front-line care professionals. This runs the risk of crucial updates easily slipping under the radar.
A Community Care Service Manager who took part in the Beta testing had this to say on how the tool had helped her and her care team: “When we heard we were going to be one of the first to use this new feature, the whole office cheered! It has helped us be so much more responsive as we can communicate changes with our care professionals instantly and in real time, but we can log all of that communication in one place – making it a big hit for meeting CQC expectations!”
A message sent in Birdie’s Message Centre can be clearly linked to a particular visit or client, making it easy for them to demonstrate responsiveness and personalised care when it comes to auditing and inspections.
To protect the privacy of care professionals and care recipients, message notifications appear on a Care Professionals screen showing they have received a message. The message will be hidden to conceal any potentially sensitive information and only appear once the Birdie app has been opened.
Max Paramentier, CEO and Co-Founder of Birdie, said, ‘Good communication is an essential part of maintaining satisfaction among care professionals – and is what ultimately leads to outstanding care. Yet, as care agencies grow, it becomes difficult to have complete visibility over the business, care professionals, and recipients. Too often, tools are not designed with care professionals in mind. Message Centre aims to change that, providing a solution which keeps care professionals confident, and care businesses well informed.’