Home Instead Salford & Worsley is delighted to have received an overall Outstanding rating by the Care Quality Commission (CQC) for the second time. The rating of Outstanding is only awarded to the highest quality services; around 3% of providers nationally are given the title.
Care professionals at the home care company were described as ‘exceptionally caring’ and ‘compassionate’ by clients and their families.
The CQC praised the company’s achievements in not only delivering care, but giving clients the chance to do what they enjoy best in life. This includes giving one client the chance to achieve a life-long ambition to tell the story of her cultural background, which Home Instead helped achieve by building links to people across the community. Having experienced a confidence and mental health boost, the client said: “Without Home Instead Salford-Worsley this dream of mine would never have been met. It has exceeded my expectations above and beyond.”
Delivering care that is tailored to the client is a top priority of Home Instead Salford & Worsley. The CQC recognised the team’s commitment to mitigating a client’s dementia by doing activities with them that they have always loved, helping evoke pleasant memories from yesteryear. The client’s relative said: “Music is a big part of the activities, one staff member plays keyboard and brings it with them. Staff take my relative into our garden, to support them to do exercises and drawing.”
Home Instead Salford & Worsley allocates care professionals to clients based on similar interests. It means that the two can get to know each other well, and clients very often feel that their care visit is like a friend popping by. The CQC recognised this as a highly successful approach to care, quoting a family member who said: “One good thing is the service never send any staff you have not seen before.”
Susan Robinson, owner of Home Instead Salford & Worsley, says: “Receiving our second Outstanding rating fills me with so much pride. When I established the company eight years ago, it was my deepest wish to give older people the chance to stay living at home if the time comes when they need care. It’s so heart-warming to know that my team has given older people in the community the chance to live the life they want at home.
“I want to thank my fantastic care professionals for their tireless hard work. It’s thanks to them that we can give clients and/or families the reassurance that their loved ones are in safe hands. It goes without saying that the support team in the office are exceptional. Our key players strive to make sure operations run smoothly and our Operations Director/Registered Care Manager, Mr Nicky Leack, oversees Home Instead Salford with professionalism and tenacity. Their tireless collaboration and steadfast commitment have played a pivotal role in acquiring Outstanding’.”
Home Instead Salford & Worsley provides tailored support to clients, from companionship and home help services through to personal hygiene support, dementia care and complex care services within their own home.
Picture depicts some staff of Home Instead Salford & Worsley