LMS Retirement Living, owners of the Integrated Retirement Community – Castle View Retirement Living in Windsor since January 2024 is proud to announce its full membership and Approved Operator status with the Associated Retirement Community Operators (ARCO).
This significant achievement follows a rigorous application process and demonstrates LMS Retirement Living’s commitment to maintaining the highest standards in the retirement living sector.
As an ARCO Approved Operator, LMS Retirement Living has adopted the ARCO Consumer Code, which sets the benchmark for good practice within the Integrated Retirement Community (IRC) sector.
This code ensures transparency, fairness, and the highest level of consumer protection for both current and prospective homeowners.
Karl Hallows, CEO of LMS Retirement Living, commented: “We are delighted to join ARCO as full members and achieve Approved Operator status and we thank the ARCO team for their support. This recognition underscores our dedication to providing exceptional living experiences for our homeowners at Castle View Retirement Living. By adhering to ARCO’s stringent standards, we are reinforcing our commitment to transparency, quality, and homeowner satisfaction.”
Michael Voges, Chief Executive of ARCO said: “We are pleased to welcome LMS Retirement Living as a full member of ARCO and congratulate them on achieving Approved Operator status. By adopting the ARCO Consumer Code, LMS Retirement Living demonstrates their dedication to maintaining the highest standards in the Integrated Retirement Community sector. We look forward to working together to enhance the lives of older adults and promote the benefits of retirement communities across the UK.”
Benefits for Current Homeowners and Prospective Buyers:
The ARCO membership brings numerous advantages to current homeowners, those considering Castle View as their future home and the family members supporting the move into an IRC:
1. Consumer Protection: The ARCO Consumer Code provides homeowners with additional safeguards, ensuring fair treatment and clear communication from LMS Retirement Living.
2. Transparency in Fees and Services: Prospective buyers will receive clear and comprehensive information about fees and service charges well before making a decision to move in.
3. Maintained Service Levels: ARCO members commit to maintaining core levels of services in their IRC’s.
4. Fair and Consultative Relationship: Homeowners can expect a collaborative approach from LMS Retirement Living in decision-making processes that affect their community.
5. Independent Assessments: Regular external assessments ensure ongoing compliance with ARCO standards, providing peace of mind to homeowners.
6. Complaint Resolution: ARCO provides a structured process for addressing complaints, offering an additional layer of support for homeowners.
Castle View exemplifies the IRC model, offering high-quality housing options with tailored support services. Homeowners enjoy the perfect balance of privacy and independence, along with the reassurance of 24-hour on-site staff, communal facilities, and optional care and support as needed.
This ARCO membership reinforces LMS Retirement Living’s pledge as a provider in the retirement living sector, committed to creating vibrant, inclusive, and safe environments that promote independence, wellbeing, and a fulfilling lifestyle for older adults.
For more information about Castle View Retirement Living and the benefits of choosing an ARCO-Approved Integrated Retirement Community, please visit our website at www.castleviewwindsor.co.uk . Information about ARCO can be obtained via their website at www.arcouk.org .
Picture shows Karl Hallows (centre), CEO of Castle View Retirement Living, Windsor, Nicky King, sales manager and Peter Robinson, community liaison officer.