carehome.co.uk, the UK’s leading care home reviews platform, has reached a major milestone with the publication of more than 400,000 verified reviews – over 170,000 more care home reviews than Google.
These reviews offer families a unique insight into the lived experiences of care home residents. Such transparency is increasingly important as demand for residential care grows, with the UK’s over-65 population forecast to rise to 13 million within the next ten years.
carehome.co.uk’s review platform provides crucial support for families as they navigate what can often be a complex, overwhelming, and time-consuming search for the right care home.
UK’s most trusted source of care home reviews
carehome.co.uk is the only platform that collects reviews directly from residents and their families, ensuring real-time, first-hand perspectives on the care being delivered.
Each review rates care homes across 12 key categories. This includes quality of care and support, staff, value for money, food, activities, and facilities. Care homes receive an overall Review Score, based on both the quality and quantity of reviews they have received within the last 24 months.
Achieving a very high review score requires consistently exceptional feedback and a high volume of verified reviews.
Rigorous verification process
carehome.co.uk has a strict review authentication process. Reviews cannot be left anonymously, and the website asks for the identity and relationship of each reviewer.
Reviews undergo checks and verification by the reviews team, to ensure they are genuine and comply with the review policy before publication.
Of all published reviews, 95% are submitted by friends and family, and 5% by residents themselves.
Care seekers hugely reliant on reviews of care homes
carehome.co.uk now collects over 60,000 new reviews every year, giving most UK care homes at least one new review every quarter, often more. This frequent feedback offers an up-to-date reflection of the lived experiences of residents.
A recent survey found more than 80% of care seekers rated carehome.co.uk’s reviews as extremely important or very important when choosing a care home.
These reviews complement official ratings from the care regulator, offering additional colour and personal insight into the day-to-day quality of care.
Amanda Hopkins, reviews manager at carehome.co.uk, said:
“We are incredibly proud to have reached this milestone number of reviews on our website. The number of reviews we receive has been increasing year on year. We want to thank all the people who have taken the time to leave a review.
“Reviews are extremely important for care seekers as they can be hugely influential when making the important and life-changing decision of choosing a care home. The reviews carehome.co.uk collects are a valuable and unique source of information about the quality of care offered by care homes in the UK.
“Our reviews are also a great way for care home residents and families to show their appreciation and celebrate the staff who work tirelessly every day to care for their loved ones. For care homes, reviews are a way in which they can receive honest feedback on the care they provide and assist them in being able to deliver the highest standard of care.”
About carehome.co.uk
carehome.co.uk is the UK’s leading care home reviews website, trusted by millions of families.
With the largest collection of verified care home reviews, the platform supports care seekers in making informed, confident decisions about care.
Its rigorous verification process ensures reviews are genuine, detailed and reflective of real experiences.
The site also has a dedicated advice section for care seekers: Care Home Advice, Nursing Home Advice & Care Advice as well as a free care helpline.
Image depicts the carehome.co.uk logo.