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New Industry Report Examines State of Digital Transformation in Social Care

by Lisa Carr

Lilli, the UK SaaS company using machine learning to revolutionise home care, has worked with ADASS (Association of Directors of Adult Social Services) for the second year running to launch the latest ADASS Partnership Report, “Digital transformation in social care – how to get it right”.

In alignment with the ADASS 2022 theme of ‘preparing leaders for change’, the new report explores how social care leaders can prepare for the significant structural shifts taking place within social care and the important role that technology and data will play in this digital transformation and the delivery of better social care outcomes.

The report comes at a time of significant change for the UK social care sector, following the government’s pledge to invest £5.4bn in adult social care over the next three years as part of its Build Back Better policy. At the same time, the NHS and social care are undoing a structural reorganisation that will see a transition to Integrated Care Systems, the consolidation of Clinical Commissioning Groups and the creation of Primary Care Networks and Integrated Care Partnerships.

As data-driven care becomes not just a possibility, but essential to the reshaping of service-provision and the creation of integrated care systems and pathways, the ADASS partnership report helps organisations within health and social care to determine where best to focus their investment digital transformation and how to take a holistic approach to understand the problems they want to solve before moving to acquire new data-driven technology.

“Through our work with ADASS, the partnership report delves into the complexities and considerations that a shift to technology-focused and data-driven approaches with increased integration will bring, such as the challenge of choosing the right solution for the right outcome, the internal change management needed for successful adoption, and the data privacy concerns associated with extracting and analysing sensitive data,” said Nick Weston, Chief Commercial Officer, Lilli.

Other key issues explored within the report include:

  • How social care leaders can prepare for the shift in internal culture and processes to a technology and data-driven, outcomes-led approach that cuts across the NHS, local authorities, and the independent sector.
  • Why social care directors and their senior teams need a detailed understanding of the problems they can solve or the efficiencies they can drive by implementing technology.
  • The importance of having both the technology and the technical know-how to be able to effectively draw insights from the new data that frontline workers will have access to within a preventative care model.
  • The need for social care leaders to focus on performance, outcomes, and risk in addition to the daily operational challenges of task optimisation, time resource, and cost-reduction.
  • The requirement to move to more prevention and preventive technology, based around insights on machine learning and analytics and how implementation must provide an outcome that is sustainable in the long term.

“The Government’s challenging reform agenda includes an ambition to have a digitally enabled care system,” says Michael Chard, Assistant Chief Officer, ADASS. “This can only be achieved if the outcomes that people accessing care and support want to achieve are the driving force behind the cultural and structural shift required to make this a reality. For social care leaders to make the case for change within their own organisations, to local partners and to people who access care and support they will need evidence of what works and the difference it can make to enable people to live the lives they want to lead.”

“This is undoubtedly a time of great change for social care and navigating that landscape requires more effective use of technology and data and real collaboration within the sector through knowledge sharing to share experiences of successes, challenges and best practice. We hope that this report will help social care leaders in that endeavour, helping them to understand exactly how to get digital transformation right to optimise social care outcomes,” added Weston.

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