How does QCG stay ahead of regulation and emerging trends?
“The pace of change in care regulation isn’t slowing. Those who thrive don’t just respond to change—they anticipate it.
At QCG, we stay ahead by closely engaging with industry bodies, local authorities, and providers to understand where pressures are emerging. “It’s not enough to read legislation. You have to understand the ripple effects on staffing, compliance, and risk to stay truly ahead.”
What financial guidance are you offering clients following the Spring Statement?
“The Spring Statement highlighted the financial pressures on care businesses, from rising operational costs to wage increases. The challenge is no longer just cutting costs but making the right investments to ensure long-term sustainability.
Care providers must approach their finances strategically. Many providers are under financial strain, but it’s about long-term planning now. Reassessing staffing models, managing supply chain risks, and understanding insurance and risk exposures are crucial for building resilience.”
How do you tailor insurance solutions to care providers’ unique needs?
“Too often, decisions around things like insurance are made with a generic lens. But social care is anything but generic. Within one organisation, multiple services—residential care, supported living, domiciliary care—can each have vastly different risk profiles.
If you don’t understand that nuance, you risk underinsuring, overpaying, or simply missing what’s most important. Your service is unique. Your risk strategy should be too.”
Cybersecurity is a growing concern—what support does QCG offer in this area?
“A cyber attack isn’t a matter of if, but when—yet many in the care sector still underestimate the scale of the risk. The volume of sensitive data held by care providers—on residents, staff, suppliers—is staggering. But there’s still a gap between awareness and action.
Cyber protection must be seen not as a tech issue, but a core part of safeguarding. “It’s about trust. Families trust care providers with their loved ones. That includes protecting their data and systems.”
You’ve recently introduced a dedicated in-house claims team. How will this enhance the experience for your clients?
“In our sector, a claim isn’t just paperwork. It’s an incident, a disruption, often a moment of stress. That’s why we made the shift to an in-house, specialist claims team.
It’s about restoring confidence and continuity as quickly as possible. The claims process should be viewed as an opportunity to learn. “When we reflect on what went wrong, we often uncover system weaknesses that can be addressed before they become patterns.”
How is QCG supporting clients in embracing technology?
“Technology has a major role to play, but it must solve problems—not add new ones.”
Successful digital transformation focuses on empowering staff, not replacing them.
Whether it’s automating admin, improving compliance visibility, or using data smarter, tech should enhance—not hinder—the human side of care.”
How does being a finalist at the Claims Excellence Awards 2025 reflect QCG’s commitment to excellence in social care?
“It’s encouraging to see the work we’re doing acknowledged by the wider insurance community. But for us, it’s not about trophies—it’s about trust.
Awards are validation of QCG’s efforts to raise standards across the sector. “They’re a sign we’re heading in the right direction—but they also push us to keep improving, especially as the sector faces growing complexity.”