Drawing on real case studies from home care providers such as Home Instead Senior Care and Autism Together, the guide outlines some of the innovative ways technology can be used to ensure services are safe, effective, caring, responsive and well-led – the 5 key questions asked of care organisations during an inspection.
The guide also features references from CQC inspection reports where technology has been cited as contributing to high quality care.
One such example, from Outstanding-rated Home Instead Senior Care East Shropshire, noted how “the provider had implemented electronic systems which provided staff with ‘real time’ information about people’s needs and prescribed medicines”, with the system generating “immediate alerts about any missed medicines or concerns about a person’s wellbeing”.
David Lynes, Managing Director of Unique IQ said, “encouraging innovation has been a strategic priority of the Care Quality Commission’s for some time now. Our hope for this guide is that it will help home care providers identify where they could use technology to enhance their services in the areas assessed by the CQC.”
He continued: “It’s a matter of pride that 90% of home care providers using Unique IQ’s care management software are rated as either ‘Outstanding’ or ‘Good’ by the Care Quality Commission. Our aim in creating this guide is to share some of that learning, so that yet more domiciliary care organisations can harness the potential of technology to deliver high quality care.”
Winners of the 2020 Home Care Award for ‘Best Technology, Data or Software Product’, Unique IQ is a strong advocate for technology as a driver for improving outcomes, focusing not on the software itself, but on the care that it facilitates.