Home OpinionHR Matters A Social Care system for the future

A Social Care system for the future

by Lisa Carr

Peter Humphreys, Business Development Manager, Grey Matter Learning

The COVID-19 pandemic is the biggest challenge our modern-day social care system has ever faced. But as the light at the end of the COVID tunnel appears, we are looking to the future and asking ourselves, what can be done to ensure the sector thrives in post-COVID-19 era?

Place the workforce centre stage!

Throughout the last two years the workforce has been placed at the heart of society, and their roles been thrust into the spotlight more than ever before. Before the arrival of COVID-19, the social care sector reported more than 120,000 empty vacancies and the demand for workers has since grown beyond anything we have seen before. The professional development of the current workforce has never been more important in supporting those who access services to live the way they want. Our Online Learning System Click enables providers to take control of courses and manage inductions of staff by assessing what they know and tailoring learning to fill knowledge gaps. By doing this, providers can provide a fast and robust process for inducting staff. Training and development are two of the essential pillars on which the modern-day social care system relies, and with the help of our eLearning services, providers can deliver a seamless and effective solution to their training demands.

Embedding digital change

Over the last two years, digital technologies have provided flexible, accessible, and cost-effective solutions for the social care system. Technical skills, equipment, and technology all play an essential part in a modern-day social care system. New digital learning methods have paved the way for a world of accessible opportunities and have allowed providers a greater degree of flexibility for their employees, fitting in better around their shift patterns, and/ or work/ life balance. The benefits of eLearning stretch far beyond the flexibility and cost benefits – they also have a massive impact on retention rates, increasing them between 25 – 65%. A new digital era has begun, and the social care sector must follow suit to remain viable in the current climate. Since 2006, Grey Matter Learning have promoted and advocated for a blended learning approach to training in social care. They now have a bank of over 100 courses that offer a blended learning approach.

Training and development

Moving forward, the training and development of care workers should remain a top priority. Training will ensure regulations and standards are met continuously. Individuals and employers should consider utilising digital training – not only will this provide cost-effective and flexible training solutions, but it will go a long way in boosting productivity, efficiency, and retention in the workplace. Supporting the professional development of the current workforce will allow workers to acquire specialist skills, and progress into senior managerial positions.

As a digital learning provider, Grey Matter Learning’s approach to training and development is ahead of the curve. Our operations are robust and built for longevity and sustainability. Our digital business model enabled our operations to run smoothly at the height of the pandemic. Our bespoke platform gave us a huge advantage and allowed us to weather the COVID-19 storm – whilst supporting the social care workforce to deliver high-quality, person-centred care. But we won’t be resting on our laurels, we will continue to seek out new ways to excellence and innovate to ensure we thrive in the new social care system. Our Skills for Care Leadership Programmes give leaders the opportunity to develop skills and learn new skills to support with the challenges faced daily by leadership teams within the Health and Social Care sector.


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