Home Care Homes “I am very lucky being here” – Resident praises Norfolk care home as it receives Good rating

“I am very lucky being here” – Resident praises Norfolk care home as it receives Good rating

by Lisa Carr

Norfolk-based residential, nursing and dementia care provider Castlemeadow Care is celebrating the success of its’ Lincoln House care home in Swanton Morley after it was rated as Good in all areas by the Care Quality Commission (CQC) following a recent inspection.

Impressive turnaround

The team at the home have worked tirelessly to deliver a robust action plan following a rating of Inadequate at the previous inspection in September 2021. The action plan was shared with Norfolk County Council’s Quality Improvement team and representatives from CQC, and everyone worked positively and collaboratively to improve aspects of the home.

In the report the inspection team who visited the home in April 2022 noted positive improvements at the home and commented on how families felt their loved ones were safe and well cared for. They reported that staff felt supported in their training and were able to care for the residents according to their wishes. One resident who spoke to the inspection team praised the home: “I feel very safe and comfortable. I am very lucky being here.”

Hard work pays off

Leighann Blyth, The Operations Manager who led the team to achieve the new rating expressed her delight: “I am so proud of the team. In a very short time, the whole team has worked tirelessly to implement the recommendations made by the CQC since the inspection last year and it is fantastic to see that this hard work has paid off. This new rating reflects the excellent quality of care we offer at Lincoln House. I would like to thank everyone who has supported the home”.

Nigel Reeve, Managing Director of Castlemeadow Care said: “Castlemeadow Care are delighted that Lincoln House has been rated as a Good care home in our latest CQC report. We’re so pleased that the hard work and dedication of the staff has been recognised. I know the whole team at Lincoln House have been determined to provide the very highest standards of care and support to our residents and this report is a really positive endorsement of those efforts.”

The home is holding an open day on Tuesday 28th June from 11am, offering opportunities to meet the residents and staff, tours of the home, afternoon entertainment and an afternoon cream tea.

The full CQC report can be read at: dc929c99-4f02-436d-bfb6-d3bbb854e20f (cqc.org.uk)

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