Hightown Housing Association’s care and supported housing schemes – The Elms and Willow House, based in Aylesbury, have received an ‘excellent’ 5 star rating in a recent ‘Provider Assessment and Marketing Management Solution’ (PAMMS) assessment from Buckinghamshire Council.
Willow House provides a 24 hour, supported living service to 13 people, aged 50 and over, with learning disabilities. The staff specialise in providing care for people with complex needs and physical mobility issues.
Nearby scheme, The Elms, provides a practical alternative to moving into a care home for people aged over 55 and staff support people to live independently in their own self-contained flats.
Buckinghamshire Council assessed a range of areas including the health, welfare and involvement of service users; as well as staff suitability, quality of management and safeguarding.
The five star ‘excellent’ rating is a reflection of the amazing efforts the support staff and management take to ensure each person receives personalised support.
Robin, a resident at Willow House, commented:
“I moved here seven years ago and I’ve seen a big difference since Hightown took over the scheme nearly three years ago. It’s a happier place to live. I enjoy making friends with other residents and the staff give me really good support with things like shopping and trips to see the local emergency service vehicles. They are always smiley and friendly. They deserve a 5 star rating.”
Sharon Hobbs, Hightown’s Operations Manager for both schemes, adds:
“I’m extremely proud of both teams. Despite the challenges we have faced throughout the pandemic we have continued to provide the highest level of care and support to the people living at our services. This is a true reflection of the commitment and dedication from each and every staff member, which I am truly grateful for.”
If you are interested in care work, take a look at the opportunities available with Hightown at Careers | Hightown Housing Association (hightownha.org.uk)
Image depicts Sharon Hobbs, Hightown’s Operations Manager of The Elms and Willow House