Manchester, February 2025 — Manchester-based engagement technology specialist Engage has contributed to significantly enhancing employee retention at National Care Group (NCG), one of the UK’s leading social care providers for working-age adults with specialist support needs including learning disabilities, mental health, acquired brain injuries and autistic people, with its colleague engagement platform.
The Engage platform combines an unmatched understanding of engagement in business with the latest consumer-grade technology. Since adopting the platform in March 2023, NCG has seen its annual colleague turnover drop from 31.5% to 21% over the past 18 months. The platform replaced fragmented communication channels with a unified solution, giving NCG’s 2,900 employees nationwide a way to connect with one another for the first time.
Before implementing Engage, NCG faced significant employee retention challenges, exacerbated by poor communication, such as a reliance on emails, resulting in disconnect across its teams.
The new platform has transformed communication, offering 24/7 access to resources and has helped to connect teams more effectively. Colleagues now receive instant updates, can access policies, and share feedback. Customisable engagement analytics have also helped to inform more tailored content preferences, increasing participation in seasonal campaigns and initiatives including its “Menopause Monday” calls and “Wellbeing Wednesday” newsletters.
These results highlight the measurable benefits of improved communication and engagement in reducing staff turnover.
Claire Leake, Chief People Officer at National Care Group, said: “Contributing to our successful recruitment and retention strategy, Engage has transformed the way our colleagues connect — with the organisation and with one another. This increased sense of belonging has made an impact on our significantly improved retention, retaining talent and creating a stable and familiar environment for those we support, empowering them to unlock their full potential and lead a full and happy life. By seamlessly offering wellbeing and engagement activities through a digital platform, we’re extending that support to our colleagues, ensuring they feel valued and empowered too.”
Phil Wedgwood, CEO at Engage, said: “Our work with NCG highlights a key fact: engaging your people significantly increases retention. Replacing a full-time employee can cost between 3-6 months of their salary, which is why it’s crucial to invest in your team.
“Although the team is dispersed across the country, we’ve fostered thriving colleague communities by working closely with them and understanding their needs. It’s through this tailored approach that we can help businesses retain their top talent and deliver better outcomes.”
For more on how Engage can help your business improve engagement, visit: https://www.engagesolutionsgroup.com/
Image depicts Phil Wedgwood, CEO at Engage