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A transitional year for National Care Group

by Lisa Carr

National Care Group, one of the UK’s leading providers in care and support services to vulnerable adults, has published its 2019/20 Quality Account.

The Quality Account provides a detailed insight into National Care Group’s achievements whilst also setting out its future plans for sustained growth and development.

James Allen, Chief Executive Officer, reflected on the past year by saying: “We focused on transitioning from a company with lots of moving parts, to one that had a singular vision that all our care services could look towards as we continue to develop and expand our national portfolio.”

During this transitional year, National Care Group have made great strides in all aspects of their business operations, as evidenced in their key achievements:

  • The organisation now supports nearly 1,200 individuals with complex learning disabilities, mental health issues or acquired brain injuries
  • Support is provided by over 2,200 qualified and dedicated staff
  • Now operating from nearly 250 locations in England and Wales
  • Has made significant improvements to governance systems and processes
  • Created a culture focussed on continuous improvement
  • Improved the number and range of training opportunities that are available to all staff and introduced new career progression programmes.
  • Worked with housing partners to invest and open 25 new properties able to support a further 124 individuals.

One of the major success stories featured in the report is Affinity Supporting People, one of the North West care services, becoming the first service under the National Care Group banner to achieve an ‘Outstanding’ rating in their CQC report last year.

“Due to COVID-19, we have had to slightly delay our plans going forward, but my hope is that we can revisit these commitments which includes how we can continue to improve the lives of the individuals we support,” James Allen.

Future priorities include:

  • Exploring with partners opportunities to develop more innovative local services able to support increased numbers of individuals within their communities.
  • Increased use of technology and systems to further improve the way the organisation functions and provide even better assurance.
  • The continued provision of bespoke learning and development opportunities for staff to encourage them to grow their career opportunities.
  • A focus on engagement with the individuals it supports and staff to continue the journey to delivering greater person-centred support.

National Care Group remains passionate about putting the individuals it supports at the centre of what it does and with all initiatives and plans that are to be implemented will focus on the giving individuals the best opportunity to live rewarding lives.

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