National Care Group, one of the UK’s leading adult social care providers for adults with learning disabilities, mental health diagnoses, acquired brain injuries, and autistic people, has released its first Impact Report. The report is a comprehensive overview of the organisation’s significant progress in sustainability and social contribution.
The inaugural report for 2024/25 builds on the previous Quality Account 2023/24 and the commitments made within the organisation’s Corporate Social Responsibility Strategy.
National Care Group’s Impact Report details its first sustainability steps and meaningful progress made through environmental, community, growth and people initiatives.
“The introduction of our first Impact Report is a significant moment for National Care Group. It brings to life the progress, decisions and the first steps in sustainability that are shaping and supporting a brighter future for all associated with our organisation,” said James Allen, Chief Executive Officer.
Key highlights from the Impact Report include:
Community: A total of 105 supported people logged a volunteering or work interaction on their digital care plan, and 100% of learners at Regent College, a specialist education centre in Stoke-on-Trent, participate in some form of volunteering.
Environment: A five-year carbon reduction plan was launched, and an enhanced waste management trial in Stoke-on-Trent achieved an 82% reduction (measured by the number of bedrooms in the residential services). Amongst other carbon reduction initiatives, enhanced recycling will be rolled out nationally during 2025/26.
Growth: The organisation reports that it is supporting more people following theopening of four new supported living services, creating 14 new tenancies and 30 new jobs in 2024/25. This was in addition to the expansion of its existing services.
People: The people section of the report celebrates an improved retention rate, the significant reduction in time to hire and a collective 935 years of colleagues celebrating long service milestones. Now employing 2,978 colleagues, the numbers were boosted thanks to the acquisition of Apple House in Dorset in February 2025.
James Allen added: “The release of the Impact Report marks the beginning of a new chapter for National Care Group, reinforcing our mission to unlock the potential of the people we support and our colleagues, while making a positive contribution to the planet.
“We will use our new carbon reduction plan to guide future decision-making, enhance sustainability, and further embed our values of passion, empowerment, respect and collaboration into every aspect of operations.”
National Care Group is committed to reducing its carbon footprint, reducing its contribution to landfill waste, utilising sustainable energy sources, and conserving water. It aims to achieve net-zero emissions across the estate by 2050.