Home Children, Young People & Families Hightown’s Young People’s Housing Services receive an outstanding rating

Hightown’s Young People’s Housing Services receive an outstanding rating

by Lisa Carr

Hightown Housing Association’s Young People’s Housing Services (YPHS) in Watford and Hemel Hempstead have received an ‘Outstanding’ rating in a recent assessment from Hertfordshire County Council.

Hightown’s service provides accommodation and support to young people aged 16 – 24 years old who are homeless, or leaving care.

Hertfordshire County Council’s ‘Housing related support services team’ carried out the service monitoring and compliance inspection which looked at the standard of care being given to the young people using the service. It assessed a range of areas including the quality of support, service user involvement, health and safety, compliance and safeguarding. 

The outstanding rating is a reflection of the amazing efforts the support staff and managers take to ensure each young person receives personalised support to enable them to achieve their aspirations and move-on to independent living.  

One of the young people supported by the service commented;

“When I came to live at Watford YPHS, I was involved with a gang. The staff helped me to get away from the people that were bringing me down. They helped me with getting an apprenticeship in barbering and showed me how to budget my money. The staff have honestly saved my life.”

Dannielle Read, Operations Manager for YPHS adds:

“We are extremely proud that our Young people’s services have been scored ‘outstanding’ at our recent inspection. This reflects the great team who support the young people to achieve positive outcomes. Thank you to all the staff for their hard work and dedication” 

If you are interested in youth work, take a look at the opportunities available with Hightown. http://www.hightown.org.uk/careers

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